So, an update. 🙂 Sometimes the internet’s way of connecting people astounds me.
I got a very nice e-mail from Kathy Elkin, part-owner at WEBS (it’s a family business), who tracked me down based on clues. 😛 We’re going to try to work things out. This is the kind of service I’d been hearing about WEBS. 🙂 I can only guess that there’s a bit of new year chaos going on, so things haven’t been normal.
Just to clarify, I was only writing to give an honest account about my experience, not to bash this business (Honest-to-God Really Bad Businesses get posted on the Businesses to Avoid page after I’ve tried multiple times to resolve an issue. One is there after a lawsuit for stealing; another for very rude service after multiple tries to fix the problem; yet another for dangerous incompetence–and I had used them before that with no problem; and the 4th for such horrendously awful communication and service problems that I had to resolve it via my credit card company–I take textbook buying seriously). This wasn’t something that upset me; I was just disappointed, & didn’t think a less than $10 perplexing addition to my stash something to fuss over, especially with a clear policy guideline about my options. Because I am able to trade yarn, it’s not a big deal for me to get a different one (Ravelry!).
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